Frequently Asked Question
Do I need to prepare electrical outlet?
Yes, all our houses come with electrical outlets that will hold air condition and LED light plugs. One plug will be coming out from the house to be connected to your villa electrical outlet. Most villas have lights and electrical outlets in their gardens. If not then an electrician needs to install one electrical outlet near the spot where you want the house to be installed.
Do you have houses ready to be delivered?
No, all our houses are built to order. Each customer has their own extra little details, color choices, extra optional accessories, so basically, all our houses are custom built to client order.
Can you sell my house for me and take commission?
We don’t have a used market where you can show your house for sale. The best way to sell your house if you are moving out of the country is to go through local classifieds like dubizzle and the like.
Can I pay 50% on order and 50% on delivery?
All our houses are custom made to client instructions like size, color, and accessories, we have to receive full payment before starting the job order.
I just ordered my house and paid for it, can I cancel my order?
Yes, you can cancel your order within 24 hours of payment for a small fee. After 24 hours, we reserve the right to accept or refuse your request, as that will depend on how far are we in the building process and material ordering/usage.
Do you offer any warranty?
Yes, all our houses are guaranteed against any defect when delivered. A one-year warranty starting from delivery date will cover the air condition and paint. Warranty does not cover damages made by the end user.
How do I make an order?
Go to our online store and add the products you want to your cart. Once you submit your order, you will receive a summary of the order. Another copy will be sent to us for review, as we need to make sure that your selections are correct and might call you to verify the delivery address and any other requirements to fulfill the delivery like extra workers or a crane. Once all confirmed, we will send you an invoice for payment. When your payment is received, the job order will enter the manufacturing queue.
Why do you need to verify the order before payment?
As our houses are very heavy, with multiple sizes and come fully built and sealed, we need to verify where the delivery address is and will we be able to transfer the house to the desired location. Sometimes a visit must be done to make sure the path to the installation spot at the delivery destination will fit the requested order.
How long is the delivery?
Normal delivery is 10-14 business days for small to medium size houses. For big size houses or on busy periods the delivery might take up to 25 business days.
Do you deliver outside UAE?
Yes, only small to medium houses can be delivered to all neighboring countries. Big or custom houses require a carpenter on sight to install, unless the client agrees then we will be able to ship big houses in pieces to be assembled on sight by client. Since there is customs and sales tax involved, the client has to deal with a transport company to deliver the house to your door. We can help by referring you to a transportation company and deliver to their warehouse.
Can I customize the size a little?
Yes, all our houses are built to order. Small customization will not incur a charge, but large customization while ok, will incur extra charges.
How long it will take to install my doghouse at my villa?
Installation at sight usually takes 45 minutes for small to medium houses and up to 3 hours for big and custom houses.
Can I pay with my credit card?
Since we review every order before payment, you can’t use your credit card for payment. Once your order is reviewed and approved, then you will receive an invoice with our company account info and our IBAN number. You can send your payment online or deposit a check or cash through ATM machine.